Shipping policy
At Lurène, we are committed to delivering your order quickly, safely, and efficiently.
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order is processed, you will receive a confirmation email with tracking details.
Shipping Time
- Standard Shipping: 5–10 business days
- International Shipping: 7–15 business days
Please note that delivery times may vary depending on your location and external factors beyond our control.
Shipping Costs
Shipping fees are calculated at checkout based on your location. We may offer free shipping promotions from time to time.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email to monitor your delivery status.
Delays
While we strive to deliver your order on time, delays may occur due to customs, weather, or high demand. We appreciate your patience and understanding.
Incorrect Address
Please ensure your shipping details are correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by customers.
Lost or Stolen Packages
Lurène is not liable for lost or stolen packages confirmed as delivered by the courier. If you experience any issues, please contact the shipping carrier directly.
Contact Us
If you have any questions about your order, feel free to contact our support team via Contact Us